SHIPPING

We use Australia Post Pre-Paid Satchels for all orders.

Costs are as follows: 

Australia:

Standard:     0 - 500g  = $5.70           501g - 3kg  =  $9.90

Express:       0 - 500g  = $8.00           501g - 3kg  =  $11.30

International:

Our costs are based on the Australia Post International Pricing.

As there are many varied options depending on which country, we have not listed any here.  

You can select your option when in the checkout section.

RETURNS

Please choose carefully.

All returns will be considered on a case-by-case basis.

No returns are accepted without prior approval.

Note that there is a limit to the colour range displayable on a web page and may display differently on individual computer screens. Its not always possible to display sizes accurately.

Therefore, we are unable to accept any returns or claims due to the colour or size of an item. We cannot exchange products if you change your mind, you are however entitled to a refund, credit, or exchange if the goods are faulty.

To request for a return please email us within 3 days of receiving your goods at returns@stitchnbead.com.au upon acceptance of your request, we will then email you a reference number. Products need to be returned to us unopened within 7 days if your return is accepted. Upon receipt and acceptance of your return, Stitchnbead will exchange your purchase price (not including shipping and handling cost). We will notify you via email once your return has been processed.